You don't have a traffic problem, you have a customer generation problem
Most service businesses are out there spinning their wheels:
Paying agencies who obsess over clicks, acronyms, and “vanity metrics.”
Getting traffic… but not enough customers.
Wasting hours trying to do it all themselves with no system.
Lying awake at night thinking: “How the hell do I get consistent leads without wasting money?”
Sound familiar? I’ve been there too.
My Story (And Why It Matters To You)
Hi, I’m Lucy Ross.
II didn’t start out as “the marketing expert.” I started out as the typical business owner, hustling, wearing all the hats, trying to figure out where the next customer was coming from.
Back in 2005, I was that uni student funding snowboard passes and nights on the sauce with my snowboarding website. I drove 750,000+ people a month to my site selling ski holidays, lift tickets, snowboards, and I thought traffic was the game.
Fast forward: I graduated into a world where businesses didn’t even know what “SEO” or “media buying” meant. I freelanced into big-name agencies, got certified as a Google Partner, and ran campaigns for Interflora, Icebreaker, Mercury Energy, and more.
And here’s what I saw behind the curtain: agencies cared about traffic. Not sales. Not profit. Just charts going up.
Meanwhile, I sat with business owners in meetings, getting asked questions like “But how many customers did we actually get from those clicks?” I was sick of it.
The turning point.
In 2009, I jumped in full-time and started my own consultancy.
Suddenly, I was in my clients’ shoes. A business owner. Credit card on the line. Every dollar spent on ads had to come back as revenue.
And I didn’t have a system. I was doing everything myself, — websites, sales calls, proposals, invoicing, ads, funnels, social media, accounting & strategy.
That’s when I learned the difference between “getting traffic” and actually installing a system that generates customers on demand.
When I put the right funnel, the right message, and the right follow-up in place, my business doubled in 3 months.
It wasn’t luck. It was a repeatable system.
And once I saw what it did for me, I started building it for others.
Why The Ivy Lead Exists
For the last 20+ years, I’ve been obsessed with one thing:
Helping service businesses get more customers (not just clicks).
We build Customer Generating Systems that:
→ Attract the right people with the right ads.
→ Nurture them with the right message.
→ Convert them into customers who stick around.
That’s why clients stay with us for 15+ years (not 6 months like the average agency).
That’s why Google flew me to Singapore.
That’s why one of our campaigns won “Marketing Campaign of the Year” and helped create one of Australasia’s fastest-growing franchises.
The team and I have worked with power companies, real estate agents, real estate developers, aged care facilites, mortgage brokers, insurance brokers, consultants, coaches, educators, graphic designers, artists, soloprenuers, educators, schools, jewellers, florists, butcheries, gyms and more.
But honestly? What I’m most proud of is the relief our clients feel when they finally know their marketing isn’t a gamble anymore.
What this means for you
If you’re running a service business and you’re:
→Sick of agencies who talk in jargon.
→Tired of wasting money on traffic that doesn’t turn into customers.
→Overwhelmed by trying to do it all yourself.
Then you’re exactly who I built this for.
We’ll install the same Customer Generating System I use in my own business (and in 50+ others) so you can finally:
→Get more customers without guessing.
→Turn your marketing from an expense into an investment.
→Focus on doing what you do best, — while the system works in the background.
Let's see if this works for you:
I know what you’re probably thinking: “But how much does this cost?”
The truth is I don’t know enough about your business yet to give you a real answer.
And I’m not going to throw out some cookie-cutter price just to get you on board.
Because here’s the thing: what works for a local service business with two staff isn’t the same as what works for a national brand.
That’s why the first step is a complementary audit
We’ll jump on a quick call, look at what you’ve got, what’s missing, and I’ll show you the 3 biggest changes that would unlock more customers in your business, fast.
Because you don’t need “more traffic.”
You need a system that turns strangers into customers, over and over again.
Ready to BUILD YOUR MARKETING MACHINE:
Stop buying traffic and praying it converts.
Let’s build your Customer Generation Machine™ so you can finally get consistent, predictable customers and sales.
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